How billing works

You pay a flat platform fee for each workspace every month, plus what you use: storage, compute, managed sync runs and AI. Everything is in AUD, billed monthly in arrears and sent to you by email. There is no card to enter and no charge per person.

What makes up a bill

Basic and Standard are metered at the same storage and compute rates, so moving between them changes the fee, the room and the features, never the price of a gigabyte or an hour. See Usage and metering for how each meter works and Editions for what each fee buys.

What you do not pay for

• People. Every connector, report, schedule and seat is included in the platform fee. Nothing is priced per user, so adding a teammate never changes your bill.
• Faults and billing questions. sanda answers these free on every edition. How-to help with your own setup is included on Enterprise. On Basic and Standard it is billed by the hour at A$150.
• The sample dataset. sanda's learning dataset is free and is not metered.
• A trial. A trial pays nothing. Its usage draws down free credit instead. See Free trial.

Limits are not prices

Your edition sets the most a warehouse can reach, and you can set each warehouse lower to cap a month. At a limit sanda pauses loading or slows queries. It never bills past one, and reads and reports keep working. Limits are described in Limits.

A monthly budget is a different thing. It is a ceiling you set on your own spend, and reaching it suspends the warehouse until an owner or admin resumes it. See Budgets and AI limits.

When and how you are billed

sanda bills monthly in arrears, so an invoice normally covers the calendar month that has just ended. Invoices arrive by email to your workspace's owners and admins, and you pay by bank transfer. sanda does not take card payments. See Invoices for the lines on an invoice and how GST appears.

• A part month is pro-rated by days. When an invoice covers less than a calendar month, you pay the platform fee only for the days it covers, and the invoice line says how many.
• A whole month bills the whole fee. A calendar month bills the fee whatever its length, so February and March cost the same.
• An agreed fee stands. If sanda has agreed a different fee with you, Settings · Plan & budget shows it beside the words "as agreed with you", or says the platform fee is waived.
• Prices can change. sanda can change prices with 30 days' notice. The pricing page always shows the current rates.
• You can cancel at any time. You are billed for what you used up to the day you leave, and nothing after it. See Close or delete a workspace.

Watch it as it happens

You do not have to wait for an invoice to see a number. The console shows every charge as it builds up:

• the AI ring in the top bar shows today's AI spend against your daily limit;
• Overview and Data · Warehouse show storage and compute, and each warehouse shows a run rate at today's usage;
• Settings · Plan & budget shows this month's usage so far, priced exactly as the invoice will price it.

The trial

Every workspace starts on a free trial of 7 days with A$10 of free credit and every feature. No card is needed. The workspace freezes when the days are over or the credit runs out, whichever comes first. See Free trial for what stops and how to carry on.