Free trial

Every new workspace starts on a free trial. It runs for 7 days, comes with A$10 of free credit, includes every feature and needs no card. Nothing renews into a paid subscription on its own, and there is one trial per organisation.

What a trial includes

• Every feature. MCP and agents and sanda search are on, as well as the core product, so you can try all of it. Limits are Standard's, except that search allows fewer services and smaller tables than Standard does. The console names the limit when you reach it.
• The same daily AI limit as any workspace.
• No fees. A trial pays no platform fee, and nothing it uses is billed.

How the credit works

The credit is what your trial would have cost. Four things draw it down, priced at the published rates:

• compute, by the hour;
• storage, by the GB-month held;
• AI, by the token;
• managed sync runs, by the run.

Nothing is billed. The credit is a running total of the same arithmetic an invoice would use.

Watch it

• The top bar shows a pill that starts with "Trial" and gives the credit left and the days left. It changes colour when the credit is nearly gone or the days are few, and again when the credit is used up ("Trial · credit used up") or the trial has ended ("Trial · ended"). Press it to go to Settings · Plan & budget.
• The Plan panel there shows the Free trial credit meter, the date it has been counting from, and how much each of Compute, Storage, AI and Sync runs has used.

The reminder at 80%

When the trial has used 80% of its credit, sanda emails your owners and admins, and anyone you have added under Also send to in Budget & alerts. Nothing changes yet. The email shows what the credit has gone on and how to choose an edition. It is sent once for each credit figure.

If you have switched off Send alert emails for this workspace, the reminder is not sent, but the meter and the pill still show the balance.

When the credit runs out or the trial ends

The workspace is frozen when either of two things happens first:

• The credit is used up. sanda checks every trial about every quarter of an hour, and checks again before each AI call, so a trial can run a little past its credit before the freeze lands.
• The trial ends. At the end of its 7 days, the workspace freezes the same way, with credit left or not. AI stops at the end date itself, and the rest stops at the next check, a quarter of an hour later at most.

It is the same freeze either way. Only the words say which it was.

What stops

• Nothing can use the warehouse. Queries, reports, syncs and scheduled runs wait. That includes questions in cherry that need the warehouse, the SQL shell, CSV uploads, the Excel and Power BI feed, agents over MCP, view rebuilds and search indexing.
• sanda makes no AI calls for the workspace at all.

What is kept

Your data, your connections, your semantic fluid and your reports are all kept. Nothing is deleted because a trial froze. You can still sign in, open Settings and ask for an edition.

The console tells you at every step:

• a banner over every page: "Your free trial credit is used up, so this workspace is frozen", or "Your free trial ended on" and the date, followed by the same words;
• a matching note on each warehouse card;
• Frozen since and a Choose an edition button in Budget & alerts.

Owners and admins also get an email when the freeze happens, unless alert emails are switched off. It says whether the credit ran out or the trial ended.

How the freeze lifts

• Move to an edition. An owner or admin presses Ask to move to an edition in Settings · Plan & budget, and a person at sanda makes the change. This lifts the freeze whatever froze it. See Editions.
• More credit or more time. sanda support can give a trial more credit, or move its end date later. The freeze lifts only when both hold: more credit than has been used, and an end date still ahead. More credit alone does not lift a trial that has ended.

The workspace then carries on where it stopped.

Resume does not lift it. The Resume warehouse button in Budget & alerts is for the monthly budget. It refuses a frozen trial, because the next check would freeze the workspace again a few minutes later.

If you had set a monthly budget and this month's spend is already over it when the freeze lifts, the workspace stays suspended under the budget instead. Raise or remove the budget, then press Resume warehouse. See Budgets and AI limits.

The days

The console counts the days down beside the credit. When the count reaches zero the trial has ended and the workspace freezes, even with credit left. If you plan to carry on, ask for an edition before then. No reminder email is sent before the end date, so watch the pill.