Freshdesk
Connect Freshdesk to sanda: what to prepare, the fields the connection form asks for, and how its data lands in your warehouse.
Connect Freshdesk
- Open the catalogue. In the console, go to Data · Connections and press New connection.
- Choose Freshdesk. It is listed under crm and support; you can also search for it by name.
- Fill in the form. Enter the fields below. Credentials go straight to sanda’s sync engine and are never stored in sanda’s database.
- Choose what to sync. Pick the streams you want, and a sync mode for each. See choose what to sync.
- Run the first sync. sanda tests the connection, then lands each stream as a table in your warehouse.
Configuration fields
What the connection form asks for. Required fields are marked; the rest are optional.
| Field | Type | Required | Description |
|---|---|---|---|
| API Key | string, secret | Yes | Freshdesk API Key. |
| Domain | string | Yes | Freshdesk domain |
| Requests per minute | integer | No | The number of requests per minute that this source allowed to use. There is a rate limit of 50 requests per minute per app per account. |
| Start Date | string | No | UTC date and time. Any data created after this date will be replicated. If this parameter is not set, all data will be replicated. |
| Lookback Window | integer | No | Number of days for lookback window for the stream Satisfaction Ratings. Default 14. |
| Subscription Plan/Tier | string | No | Your API subscription tier (affects rate limits). One of growth, pro, enterprise. Default growth. |
| Number of Concurrent Threads | integer | No | Number of concurrent threads for syncing. Higher values can speed up syncs but may increase API rate limit usage. Adjust based on your Freshdesk API plan. Default 5. |
| Rate Limit Plan | one of 5 options | No | Rate Limit Plan for API Budget. |
Rate Limit Plan
Rate Limit Plan for API Budget.
Choose one of the following. Each asks for its own fields.
Free Plan
No further fields.
Growth Plan
No further fields.
Pro Plan
No further fields.
Enterprise Plan
No further fields.
Custom Plan
| Field | Type | Required | Description |
|---|---|---|---|
| Contacts Rate | integer | No | Maximum Rate in Limit/minute for contacts list endpoint in Custom Plan. |
| General Rate | integer | No | General Maximum Rate in Limit/minute for other endpoints in Custom Plan. |
| Tickets Rate | integer | No | Maximum Rate in Limit/minute for tickets list endpoint in Custom Plan. |
Related
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