# Ask questions

> How to ask cherry well, what a reply contains, how to follow up, and how to have cherry take you to a page.

You ask cherry in plain words, in the box at the foot of the pane, the cherry chat page or the overview. Press <kbd>Enter</kbd> to send and <kbd>Shift</kbd> <kbd>Enter</kbd> for a new line. A message can be up to 8,000 characters. What you have typed and not sent is kept for that conversation in your browser, so a half-written question survives a look at another page.

While cherry works you can press the stop button. It keeps what it had written so far, and the reply is marked **stopped**.

## Ask well

cherry answers from the metrics and dimensions on your [semantic fluid](https://docs.sanda-os.com.au/semantic-fluid), so the closer your question is to how your team names things, the fewer steps it needs. It also matches synonyms and descriptions, so "debtors" will find a metric filed as "receivables" if that word is on it.

- **Name the measure and the period.** "Revenue for last quarter" beats "how are we doing".
- **Say what to compare against.** "Against the same months last year" gives cherry a second query to run.
- **Say what you want back.** A single figure, a table, a chart on a report, or a paragraph you can paste.
- **Point at the thing.** On a report, "this report" means the one open in front of you. Otherwise give its name.
- **Ask it to build in the same breath.** cherry acts on the first ask. It does not stop to ask whether to go ahead, and it does every step the ask needs, holding any change for your confirmation. For a report it needs a name and what the report is for, and asks for whichever is missing in one short question.

| You want | You could ask |
|---|---|
| A comparison | What changed in the numbers this month compared with last month? Lead with the biggest movements. |
| A breakdown | Show revenue by region for the last 6 months, as a table. |
| A finding in text | Which invoices mention water damage, and what do they add up to? |
| A definition | Define a metric called net revenue as the invoice total less discounts. |
| A report | Build a monthly management pack: headline tiles, the trends and a short analysis. |
| A change to a report | Put the weekly sales report on the last 7 days. |
| How sanda works | How do I invite a member? What does Standard include? |
| A page | Take me to the review queue. |
| A delivery | Email the June board pack to finance@example.com every Monday at 8am Sydney time. |

Some of these ask you to confirm before anything changes. See [actions and approvals](https://docs.sanda-os.com.au/cherry/actions-and-approvals).

## What a reply contains

A reply is everything cherry said, in the order it said it, with the work it did between the sentences.

![A reply in the pane: a line of steps between two paragraphs, then two suggested next questions.](https://docs.sanda-os.com.au/media/cherry-reply.png "A finished reply. The line reading 'running a query' is a folded group of steps.")

- **Words and steps.** Each group of steps is one line: what cherry did, how many steps, how long, and a count of any that failed. Open the line to see each step.
- **SQL and rows.** Under the reply, **SQL and rows** opens the statement behind the answer and the rows it returned. If there were more rows than are shown, it says how many it is showing out of how many. A query cherry runs for you returns at most 50 rows, so for a longer list ask for a top ten, or ask for a report.
- **Cards** for what it made or proposed: a report ("created the report") with **open the report**, a view with **open in modelling**, what learn from my data found with **review the suggestions**, and any change waiting for your confirmation.
- **A "took you to" link** when cherry moved you to a page.
- **Buttons.** When your ask could mean two things, cherry offers the options as buttons and your choice is sent as your next message. At the end of a reply it may offer two to four suggested next questions.
- **A foot line** with copy, ask again, and the cost of the reply.

The figure under a reply is what the reply cost as billed, in Australian dollars. It counts towards the daily AI limit. See [models and AI usage](https://docs.sanda-os.com.au/cherry/models-and-usage).

## Follow up

cherry reads the recent part of the conversation (the last 24 messages), so you can say "the same for June", "now by product" or "why is that down". Pressing one of the suggested questions asks it for you.

You can change your mind about the last thing you sent:

- **Edit and send again.** Press the pencil beside your last message, change it, and press **Send again**.
- **Ask again.** Press the circular arrow under cherry's last reply to have it answer the same question afresh.

Both cut the conversation at that message. Everything after it is removed, including any change still waiting for your confirmation on a removed reply.

## Ask it to take you somewhere

Say where you want to go: "take me to the review queue", "open the June board pack", "where do I add a connection". cherry opens the page and the conversation goes with you. On a desktop the pane opens beside the page and stays open. On a phone the page is shown and the cherry button carries a dot when the reply is in.

cherry can take you to these pages: Overview, Warehouse, Connections (including the new connection wizard and the CSV upload), Explorer, Modelling, Semantic fluid, Vector search, Agents, Reports, cherry chat, Pipeline, Settings and Support. It does not take you anywhere you did not ask to go.

## How sanda works

Ask "how do I connect Xero", "what is a sync mode" or "what does my plan include" and cherry searches these docs, answers from the page it finds and gives you the link. Its steps line reads "reading the docs on" and your words. It does not use the docs for questions about your own numbers, and it adds no AI cost of its own beyond the reply.

## Searching text

If your workspace has a [search index](https://docs.sanda-os.com.au/search), ask about wording: "which tickets sound like this one", "what do the notes say about the Ferndale site". cherry searches the index and gets back rows, never a total. To count or total them it takes the keys from the hits and runs a query on those. See [search your records](https://docs.sanda-os.com.au/search/use-search).

## Dates

When you name a period such as "last month", cherry works it out on sanda's servers in UTC, and the query result carries the dates it used. If the exact days matter, give the dates. See [filters and date ranges](https://docs.sanda-os.com.au/reference/filters).

## When cherry stops early

A reply has room for up to 16 rounds of work and about three minutes, a little longer while learn from my data runs. If it runs out, cherry says so and you ask for the rest. It also stops, and says why, when the workspace has reached its daily AI limit or a trial's free credit has run out.

## If an answer looks wrong

1. Open **SQL and rows** and read the statement.
2. Check the metric it named. If it used a column instead of a metric, the answer rests on a column name and not on an agreed definition. [Define the metric](https://docs.sanda-os.com.au/semantic-fluid/metrics) and ask again.
3. Ask cherry why. "Which metric did you use for that, and what is its definition?" is a fair question.
4. Press **Ask again**, or edit your question to be more specific.

:::links
- [What cherry can do](https://docs.sanda-os.com.au/cherry/capabilities): What it can read, build and change, by role.
- [Actions and approvals](https://docs.sanda-os.com.au/cherry/actions-and-approvals): When cherry asks before it acts.
- [Memory and conversations](https://docs.sanda-os.com.au/cherry/memory-and-history): Keeping and finding your threads.
:::
